Return and Exchange Policy
Overview
At [soof and cotton], we strive to ensure our customers’ satisfaction, which is why we offer a flexible return and exchange policy according to the following terms:
Return Conditions
You have the right to request a return in the following cases:
- If the product is damaged or contains manufacturing defects.
- If you received a product different from what you ordered.
- If you decide to return the product within 14 days from the date of receipt, provided that the product is unused and in its original condition.
Exchange Conditions
You have the right to request an exchange in the following cases:
- If the product is damaged or contains manufacturing defects.
- If you received a product different from what you ordered.
- If you decide to exchange the product within 14 days from the date of receipt, provided that the product is unused and in its original condition.
Steps to Submit a Return or Exchange Request
- Contact us via Instagram messages at [soofandcotton@gmail.com] with your purchase invoice and a picture of the product.
- You will receive confirmation from us within 2-3 business days with the next steps.
General Terms for Returns and Exchanges
- The product must be in its original packaging and unused.
- Proof of purchase (invoice or order number) must be provided.
- Damaged or defective products will be returned or exchanged at no charge.
Refunds
Refunds will be processed within 7 business days from receiving the returned product. Refunds will be issued via the same payment method used for the purchase.
Return and Exchange Costs
- In case of a defective product, we cover the full return or exchange shipping costs.
- In other cases, the customer will bear the shipping costs.
For More Information
For inquiries, please contact customer service via email at [soofandcotton@gmail.com] or phone: [01026885357].
